Terms & privacy

Terms of sale

WISE Storage is sold by FIXMASTER IT DISTRIBUTORS SDN BHD (1263160-D), 19, Lorong Haji Abdul Manan 1A/KU8, Kawasan Perindustrian Meru Selatan, 42200 Klang, Selangor.

• Prices are in Malaysian ringgit and are the prices shown at checkout. Our server calculates the total, delivery fee and any tax.
• When you place an order we hold the stock for 30 minutes while you pay. If payment is not completed in that time, the order is cancelled and the stock released.
• Your order is confirmed when iPay88 confirms the payment to us. We then email you a receipt.
• Payment is made online through iPay88. We do not see or store your card details.

Privacy policy

We collect only what we need to sell, deliver and support your products.

• What we collect: your name, email, mobile number, delivery address, order history and any message you send us.
• How we use it: to process and deliver orders, send order emails, register warranties and answer your enquiries.
• Who sees it: our sales and support team, the courier delivering your parcel, and iPay88 for payment.
• Your choice: you can update your details in your account, or contact us to correct or remove them.

Shipping

• We deliver within Malaysia. The delivery fee depends on whether the address is in West Malaysia or East Malaysia (Sabah, Sarawak and Labuan), and is shown at checkout.
• When your order ships we email the courier and tracking number. You can also see them in your order.

Returns and refunds

• To ask for a return or refund, contact us with your order number.
• Approved refunds are paid back through iPay88 to the original payment method.

Warranty

• The warranty period is shown on each product and starts on the day your order ships.
• Serial-tracked products are registered automatically; check your cover on the warranty page.
• For warranty help, keep your serial number and order number or proof of purchase ready and contact us.